Cancellations must be received at least 24 hours in advance. Last minute cancellations are difficult for us as they disrupt the continuity of the daily schedule. Cancellations made less than 24 hours in advance (including but not limited to "no shows" at the time of pick up/service) will result in your session card being charged for 1 session.
The schedule is finalized each Thursday afternoon for the following week. While we will make every attempt to full fill your requests, walking requests made after the Thursday 12 pm deadline are sometimes difficult for us to squeeze in the schedule. Smoochie poochies reserve the right to shorten the 30-minute session in order to fulfill your last minute request and/or amend your arrival window to accommodate.
Changes/Cancellations must be received and accepted in writing no later than 7 days prior to boarding commencement or be subject to a 25% cancellation fee.